Phil Groom writes:
My thanks to the Dean of Durham, the Very Revd Michael Sadgrove, from whom I have now received a response to the petition. He in fact sent that response on 27th August but unfortunately it never found its way to my inbox.
The Dean assures me that the Cathedral Chapter are working tirelessly to do what is possible within the legal constraints of a business franchise to ensure that the service provided by the shop returns to its former standards. He further expresses his gratitude for the support for the Durham shop that has been shown by those who have signed the petition.